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What to Expect on Your First Therapy Appointment


What to Expect on Your First Therapy Appointment


The first thing that you’ll notice when you come to our homey offices is that there are no signs or anything around the building indicating that you are about to see a counselor or a therapist. With Carolina Counseling Services, we make sure that there are no prominent signs that say anything to indicate your reason for entering. * Only the Southern Pines office has a small sign next to the door indicating that we are upstairs.


It is Like Coming Home

Our buildings are very clean and comfortable. If you are not aware it is a therapy/counseling center, you would think they are just office buildings undertaking some other kind of business. No one would know that you’re actually participating in counseling.

All of our offices are very homey, warm and we have more like living room furniture rather than office furniture. The music is very calming and tranquil. The atmosphere is very relaxing. We have sound machines that cover any noise coming out of any office. It’s very private; you won’t be able to hear what other people are saying no matter where you’re sitting in our offices.


The Paperwork

At our Southern Pines location, there will be some paperwork in the waiting area on a clipboard. You can easily fill this out as you wait for your first appointment. You will be handing your insurance card and id card to the therapist to make copies after she comes out and greets you.


Meeting Your Therapist

When it is time to meet with your therapist, your therapist will come to the waiting area, shake your hand and walk you back into his/her office. All the contracted therapists of the Carolina Counseling Services are very professional and friendly and will make you feel at ease right away. The therapist will have some questions for you on the first visit to get enough information to make an evaluation of how they might help you.


The CCS Advantage

You will not have to stay with a therapist who is not the right fit for you. If after the session, you and/or the therapist don’t think that you might be a good fit for each other, he/she may suggest another qualified counselor at CCS who might be a better fit based on the evaluation. Another possibility is for him/her to make a referral to some other suitable place that would better address your needs.

At Carolina Counseling Services, we are always looking to make sure that we are the right fit for whatever you need. It’s important to us that you get what you come here for. Moreover, at Carolina Counseling Services, all contracted therapists are client focused because your wellness is our top priority.

We hope this brief introduction of what to expect has helped ease your mind! We are looking forward to seeing you soon! We understand how stressful it may be for your first visit to a counselor/therapist. Our goal is to provide you with the guidance, information and the required information so you will feel informed and comfortable.

Serving Areas Carolina Counseling Services  – Southern Pines, NC

Counties: Moore county, NC, Lee County, NC, Montgomery County, NC, Richmond County, NC, Randolph County, NC, Chatham County, NC

Cities: Southern Pines NC, Pinehurst NC, Aberdeen NC, Taylortown NC, Pinebluff NC, West End NC, Seven Lakes NC, Eagle Springs NC, Ashley Heights NC, Ashmont NC, Five Points NC, Wind Blow NC, Jackson Springs NC, Whispering Pines NC, Vass NC, Cameron NC, Carthage NC, Eastwood NC, Lakeview NC, Narrow Ridge NC, Robbins NC, Roseland NC, Tramway NC, Troy NC, Zion Grove NC, Biscoe NC

We are located at:

Carolina Counseling Services - Southern Pines, NC
780 NW Broad St. Suite 210
Southern Pines, NC 28387

How Do I Set Up my FIRST Appointment?

  • Call: (910) 585-6745 (Fastest way to schedule)
  • Text: (910) 308-3291 (Reply will be via phone)
  • Click here and use our Contact Form (You must include your phone number, because replies will only be made by telephone to ensure security/privacy)
  • Call or Text for your New Patient Appointment Anytime!
  • Appointment scheduling for NEW clients: Mon-Fri 8:30am-5:15pm
  • New client appts may be scheduled when therapists have openings, which may include daytime, evenings and weekends.
  • Established/Standing Appointments are made directly with your therapist!
  • Referrals: MOST beneficiaries do NOT need a Referral!

Choose your Therapist

  • Kristin Vernon, MSW, LCSW

    Specializes in: (Ages 5+) Children, Adolescents, Couples, Families, Anxiety, Depression, Self-Esteem Issues, Grief and Loss, Communication Skills, Divorce, Adjustment Disorders, Mood Disorders, Coping Skills, Parenting, Family Conflict, Marital Conflict, Relationship Issues
    Insurance: BCBS, Tricare, Medicare, cash
    Location: Southern Pines, NC
  • Gretchen Montesanto, MA, LPC, NCC

    Specializes in: (Ages 18+) Teens, Individuals, Anxiety, Depression, Self-Esteem Issues, Grief and Loss, Stress, LGBT, Adjustment Disorder, Motivation, Life Transitions, Mood Disorders, Military Spouses

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Southern Pines, NC
    Insurance: BCBS, Tricare and Cash
    Location: Southern Pines, NC
  • Jaime J. Fitzpatrick MS, LPCS, LCAS

    Specializes in: (Ages 18+) Adults, Families and Couples, Anxiety, PTSD, Trauma and Abuse Recovery, Depression, Military Life Issues, Adjustment Disorder, Relationship Issues, Marriage Counseling, Dialectical Behavioral Therapy, Trauma Focused Therapy, Addictions, Emotional Disturbance, Coping Skills, Impulsivity, Grief and Loss, Self-Esteem
    Insurance: BCBS, Tricare and Cash

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Southern Pines, NC
  • Kelly ErkenBrack, LCSW

    Specializes in: (Ages 3+) Children, Teens, Adults, Couples and Families. Anxiety, Depression, Grief and Loss, Mood Disorders, Trauma, Adjustments and Life Transitions, ADHD, Behavioral Issues, Parenting, Relationship Concerns, Self Esteem
    Insurance: BCBS, Medicare,  Tricare Prime/Select and Cash

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Pinehurst, NC and Southern Pines, NC
  • Kathryn Wiens, PsyD. HSP-P

    Specializes in: (Ages 18+) Adult, Individuals, Couples and Families.
    Insurance: BCBS, Medicare, Tricare Prime/Select, Cash, HSA and FSA accepted

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Pinehurst, NC and Southern Pines, NC
  • Tracy Goldberg, MSW, LCSW

    Specializes in: (Ages 5+) Individuals, Adolescents, Adults, Couples, Children and Families. Attention Deficit, Oppositional Defiance, Behavioral Issues, Peer Relationships, Family Conflict, Depression, Anxiety, Parenting Anxiety, ADHD, Self-Esteem Issues, Family Conflict/Divorce, Marriage Counseling, Adjustment Disorders, Relationship Issues, Grief and Loss, Communication Skills, Behavioral Issues, Coping Skills, Mood Disorders, Parent Skill Building, Christian Counseling upon request
    Insurance: BCBS, Tricare, Medicare, Cash, HRA and FSA accepted

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Southern Pines, NC