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What to Expect on Your First Visit


What to Expect on Your First visit


We absolutely understand how you feel when you decide to come for counseling. While it is an encouraging, proactive way to resolve your personal issues, you may still be worried about what other people may think when you are seen in a place for counseling. With Carolina Counseling Services – Southern Pines, NC, you’ll be glad to know that part of your initial concerns need not bother you. Our facility, which is located near downtown Southern Pines, NC, and very close to Aberdeen, NC and Pinehurst NC, only has but a small signage to help you find us on the second floor.


Feel Right at Home

Making you feel comfortable, just like in your home, is important so we make sure that such kind of ambiance is what will welcome you when you come to see us. The waiting area and the offices are all deliberately designed with your comfort in mind – clean, pleasant and warm. In the background is a soothing music to relax your mind and to hush off noises and sounds emanating from the other offices. The total environment makes sure you’ll be conditioned to relax and not to hold back.


Filling Out the Forms

A clipboard in the waiting room has some forms you need to fill out as you wait for your appointment. Once you’re done, at your appointment time, your therapist will come out to meet you and guide you to the office. You may hand over your ID card and insurance card so these can be validated and photocopied. Once these preliminaries are over and done with, your therapist will talk to you so you can get to know each other more.


The Value of a Good Chemistry

This first meeting is critical because this is when all the evaluations are done to understand your concerns and to determine how you can be helped. This is also the best time to find out if he/she therapist is the right match for you. The specialization of the therapist is important, but the value of good chemistry can’t be underestimated.

Matching you with a therapist can be objectively done based on the nature of your concerns and the counselor’s specialization. The chemistry between you, however, can only be decided when you two meet and talk. You know the match is right when you can spill the beans like it is the most normal thing for you to do. You will sense it when sharing your secrets and most guarded thoughts just happen naturally.


The CCS Promise

Carolina Counseling Services lives by its mission to extend counseling services to those in need in the areas it serve. That can’t be fulfilled when you or your counselor thinks you are not the right fit for each other. Based on the initial meeting and the results of the evaluation, you can discuss if this is the right “fit”.

Because your wellness is a priority of the Carolina Counseling Services – Southern Pines, NC and our independently contracted therapists are client-focused; they will not hesitate to recommend another independently contracted therapist if the results of the evaluation show that another professional can better help you. You, on the other hand, can decide on the “right fit” based on how you feel.

This introduction is meant to ease your mind and make your “first appointment jitters” to go away.

Call us, make your first appointment and let’s get started!

Serving Areas Carolina Counseling Services  – Southern Pines, NC

Counties: Moore county, NC, Lee County, NC, Montgomery County, NC, Richmond County, NC, Randolph County, NC, Chatham County, NC

Cities: Southern Pines NC, Pinehurst NC, Aberdeen NC, Taylortown NC, Pinebluff NC, West End NC, Seven Lakes NC, Eagle Springs NC, Ashley Heights NC, Ashmont NC, Five Points NC, Wind Blow NC, Jackson Springs NC, Whispering Pines NC, Vass NC, Cameron NC, Carthage NC, Eastwood NC, Lakeview NC, Narrow Ridge NC, Robbins NC, Roseland NC, Tramway NC, Troy NC, Zion Grove NC, Biscoe NC

We are located at:

Carolina Counseling Services - Southern Pines, NC
780 NW Broad St. Suite 210
Southern Pines, NC 28387

How Do I Set Up my FIRST Appointment?

  • Call: (910) 585-6745 (Fastest way to schedule)
  • Text: (910) 308-3291 (Reply will be via phone)
  • Click here and use our Contact Form (You must include your phone number, because replies will only be made by telephone to ensure security/privacy)
  • Call or Text for your New Patient Appointment Anytime!
  • Appointment scheduling for NEW clients: Mon-Fri 8:30am-5:15pm
  • New client appts may be scheduled when therapists have openings, which may include daytime, evenings and weekends.
  • Established/Standing Appointments are made directly with your therapist!
  • Referrals: MOST beneficiaries do NOT need a Referral!

Choose your Therapist

  • Kristin Vernon, MSW, LCSW

    Specializes in: (Ages 5+) Children, Adolescents, Couples, Families, Anxiety, Depression, Self-Esteem Issues, Grief and Loss, Communication Skills, Divorce, Adjustment Disorders, Mood Disorders, Coping Skills, Parenting, Family Conflict, Marital Conflict, Relationship Issues
    Insurance: BCBS, Tricare, Medicare, cash
    Location: Southern Pines, NC
  • Gretchen Montesanto, MA, LPC, NCC

    Specializes in: (Ages 18+) Teens, Individuals, Anxiety, Depression, Self-Esteem Issues, Grief and Loss, Stress, LGBT, Adjustment Disorder, Motivation, Life Transitions, Mood Disorders, Military Spouses

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Southern Pines, NC
    Insurance: BCBS, Tricare and Cash
    Location: Southern Pines, NC
  • Jaime J. Fitzpatrick MS, LPCS, LCAS

    Specializes in: (Ages 18+) Adults, Families and Couples, Anxiety, PTSD, Trauma and Abuse Recovery, Depression, Military Life Issues, Adjustment Disorder, Relationship Issues, Marriage Counseling, Dialectical Behavioral Therapy, Trauma Focused Therapy, Addictions, Emotional Disturbance, Coping Skills, Impulsivity, Grief and Loss, Self-Esteem
    Insurance: BCBS, Tricare and Cash

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Southern Pines, NC
  • Kelly ErkenBrack, LCSW

    Specializes in: (Ages 3+) Children, Teens, Adults, Couples and Families. Anxiety, Depression, Grief and Loss, Mood Disorders, Trauma, Adjustments and Life Transitions, ADHD, Behavioral Issues, Parenting, Relationship Concerns, Self Esteem
    Insurance: BCBS, Medicare,  Tricare Prime/Select and Cash

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Pinehurst, NC and Southern Pines, NC
  • Kathryn Wiens, PsyD. HSP-P

    Specializes in: (Ages 18+) Adult, Individuals, Couples and Families.
    Insurance: BCBS, Medicare, Tricare Prime/Select, Cash, HSA and FSA accepted

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Pinehurst, NC and Southern Pines, NC
  • Tracy Goldberg, MSW, LCSW

    Specializes in: (Ages 5+) Individuals, Adolescents, Adults, Couples, Children and Families. Attention Deficit, Oppositional Defiance, Behavioral Issues, Peer Relationships, Family Conflict, Depression, Anxiety, Parenting Anxiety, ADHD, Self-Esteem Issues, Family Conflict/Divorce, Marriage Counseling, Adjustment Disorders, Relationship Issues, Grief and Loss, Communication Skills, Behavioral Issues, Coping Skills, Mood Disorders, Parent Skill Building, Christian Counseling upon request
    Insurance: BCBS, Tricare, Medicare, Cash, HRA and FSA accepted

    Credit Cards: Visa, Mastercard, Discover and American Express

    Location: Southern Pines, NC